❓ Frequently Asked Questions (FAQs)
🌍 Who is Prime Agro Group?
We are a leading coffee exporter and distributor based in Kenya, with operations across Tanzania, Uganda, and Rwanda. Our focus is on premium-grade Arabica and Robusta beans, certified for international standards.
☕ What types of coffee do you offer?
We specialize in top-quality Arabica and Robusta coffee beans, sourced from East Africa. We supply both green beans for export and roasted beans for local distribution.
🛒 How can I place an order?
You can place your order directly on our website, or contact our sales team via sales@primeagrogroup.com. For wholesale and export orders, our sales managers will assist you with contracts and logistics.
🚚 Where do you deliver?
We deliver across East Africa (Kenya, Uganda, Tanzania, Rwanda) through our warehouses and also ship globally for export clients.
💳 What payment options are available?
We accept bank transfers, SWIFT payments for international orders, mobile money (M-Pesa, Airtel, MTN), and cash/bank deposit for local distribution. Card payments will be available soon.
🔒 Is my data safe when ordering online?
Yes, all customer information is protected by secure systems. We do not share or sell your data. Please read our Privacy Policy for more details.
📦 Can I return products?
Returns are accepted under certain conditions. Coffee beans must be unopened, and coffee machines are covered by warranty. For more, see our Refund & Returns Policy.
📞 How can I contact customer support?
You can reach us anytime via support@primeagrogroup.com or through our contact page. Our team will assist you promptly.
KENYA
Tanzania-Rwanda-Uganda
+1 (787)699-3160
info@primeagrogroup.com
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